Why You Need to Watch Out for Airbnb Scams
Airbnb has transformed how we travel and host, offering flexibility, affordability, and the chance to connect with people around the world. But as the platform has grown, so have the number of scams targeting both hosts and guests. Whether you’re renting out your space or booking a vacation home, it’s important to know how these Airbnb scams work so you can protect your time, money, and reputation.
Scams on Airbnb can come in many forms—some are obvious, others are subtle. Some aim to steal personal information, while others try to exploit loopholes in the system. With a little knowledge and attention to detail, most of these scams can be avoided entirely.
Airbnb Scams Hosts Should Know About
While Airbnb provides a strong support system for hosts, it’s not immune to abuse. Scammers can target hosts in ways that affect your income, your property, and even your identity. Understanding these risks is key to running a successful short-term rental business.
Fake Damage Claims From Guests
Some guests intentionally damage your property and then file a claim against you, hoping to get a refund. Others may exaggerate small issues or submit fake photos to manipulate the system.
How to protect yourself:
- Take timestamped photos before every check-in and immediately after check-out.
- Use a detailed checklist for turnovers and keep records of all cleaning and maintenance.
- Communicate exclusively through the Airbnb messaging system so all conversations are documented.
- If a guest files a damage claim, respond quickly and provide clear proof to Airbnb’s Resolution Center.
Chargeback and Refund Fraud
In this type of scam, the guest books a stay, uses the property as expected, then contacts their bank or credit card company to reverse the charge. This can leave the host without payment even after providing the service.
What you can do:
- Ensure all your guest communications stay within Airbnb.
- Keep detailed documentation of each reservation.
- Take a photo or request a signed acknowledgment at check-in (especially for longer stays).
Overstaying Guests
Some guests refuse to leave after their reservation ends. In certain jurisdictions, squatters’ rights or tenant protections could make it difficult to remove them without legal action.
How to prevent this:
- Avoid accepting long-term bookings without a clear agreement and guest screening.
- Use smart locks to change access codes after each reservation.
- If your area has tenancy laws, consult a lawyer to understand your rights before accepting extended stays.
Phishing and Account Takeover Attempts
Scammers often pose as Airbnb support and send emails or messages with fake links. If you click and enter your login credentials, your account could be compromised.
How to stay safe:
- Never click on suspicious links in emails.
- Log into Airbnb only through the official website or app.
- Enable two-factor authentication on your account.
- Forward any suspicious messages to Airbnb’s Trust & Safety team.
Guests Booking With Stolen Credit Cards
Sometimes scammers use stolen cards to book high-end properties. They stay for a night or two, then disappear. When the true cardholder disputes the charge, you may lose the payout.
How to reduce risk:
- Be cautious of brand-new accounts with no reviews booking expensive properties.
- If something feels off, report the booking to Airbnb before confirming.
- Consider setting a minimum number of reviews or ID verification for all guests.
Airbnb Scams Guests Should Watch Out For
While many Airbnb listings are safe and reliable, guests are still vulnerable to scams. Knowing what to look for before you book can help ensure a smooth, safe trip.
Fake Listings That Don’t Exist
Some scammers create completely fake listings using stolen photos and misleading descriptions. The goal is to get you to book quickly and send payment off-platform. When you arrive, there’s no rental at all.
Tips to avoid this:
- Always pay through Airbnb—never wire money or use outside payment apps.
- Check reviews and host history. A real listing usually has multiple positive reviews.
- Use Google Maps to verify the address and check if the exterior matches the photos.
Copycat Listings Using Someone Else’s Photos
This scam involves copying a real Airbnb listing and reposting it under a fake profile. You might end up at the right address, only to find the place is already occupied—or not available at all.
How to spot it:
- Search Airbnb for duplicate listings using the same photos.
- Communicate with the host to ask detailed questions about the property.
- Trust your instincts—if something feels off, move on.
Off-Platform Payment Requests
This is one of the biggest red flags. If a host asks you to pay using PayPal, Venmo, Zelle, or crypto, you’re likely being scammed.
Why this matters:
- Airbnb’s customer protections only apply when the full transaction happens on their platform.
- Off-platform payments leave you vulnerable to fraud and without recourse for refunds.
Last-Minute Cancellations With Private Rebooking
Some scammers cancel your reservation shortly before check-in and offer to “rebook” you privately. Often, the replacement property is of lower quality—or doesn’t exist at all.
How to handle it:
- Never accept rebooking offers outside the platform.
- Contact Airbnb directly if your reservation is canceled unexpectedly.
- Use the Airbnb app to find verified listings in the same area.
Host Misrepresentation
Some hosts misrepresent their property—maybe the location is farther from the city than claimed, or the amenities are not as advertised. This may not be a “scam” in the legal sense, but it’s a common issue.
How to minimize disappointment:
- Read guest reviews closely for clues.
- Ask the host to confirm key amenities like Wi-Fi speed, air conditioning, or parking.
- Take screenshots of the listing details in case you need to request a refund later.
Red Flags for Hosts and Guests to Watch For
Whether you’re hosting or traveling, certain signs should make you pause and take a closer look.
For Hosts
- New accounts with no profile photo or guest reviews.
- Last-minute bookings for large groups, especially for one-night stays.
- Requests to communicate or pay outside the Airbnb platform.
For Guests
- Listings with no reviews or an unusually low price compared to others nearby.
- Hosts who respond vaguely to your questions or pressure you to book quickly.
- Messages from someone claiming to be Airbnb but using a suspicious email address.
Smart Safety Tips for a Secure Airbnb Experience
General Tips for Hosts
- Require identity verification and profile completion before accepting bookings.
- Set a strict cancellation policy and security deposit.
- Consider using smart home devices for security, like noise monitors or door sensors—just make sure they follow Airbnb’s rules.
General Tips for Guests
- Look for listings with Superhost status or consistent 5-star reviews.
- Use Airbnb’s filters to narrow your search to verified properties.
- Double-check addresses and communicate with hosts before finalizing a booking.
Protect Your Airbnb Experience With Confidence
Scammers are always looking for easy targets, but with the right knowledge, you don’t have to be one of them. Hosts can safeguard their properties and income by staying alert and using Airbnb’s tools. Guests can enjoy peace of mind by booking smart and recognizing red flags early. Whether you’re opening your doors to travelers or planning your next trip, staying informed is the best way to avoid trouble and focus on what matters—enjoying the journey.
